Returns & Exchanges Policy

At Wilson's E-Scooters & Bikes, we want you to ride with confidence, which is why we offer a 30-day return policy on all equipment in its original condition. If your gear isn't the perfect fit for your lifestyle, our team is here to ensure a smooth and professional return process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive your Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Securely pack your e-scooter or bike in its original factory packaging, including all chargers, manuals, and toolkits provided at purchase.

• 3.
  Ship to Warehouse

  Affix the provided shipping label to your package and drop it off at an authorized carrier location or schedule a professional freight pickup.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the vehicle, your refund will be processed to your original payment method within 5-7 business days.